
Gary Hughes
The app needs to calm down with the upselling and stick to just managing devices. The notifications and banners have been a little annoying, but right now there's a popup for the new Eufy app that appears a few seconds after app launch, just as I'm selecting a room to clean. I end up tapping the popup instead, and then get taken to the page for the iOS app despite being on Android. Other than that, the app works well and is nice to use.
7 people found this review helpful
Dear Customer,
Sorry for any inconvenience.Did it work now? If not, could you please provide more information like your email account and your device model for us to better help fix your issue. We are continually improving Eufy. Your feedbacks are valuable. Also we appreciate you update your review.Thanks!
Contact us with: support@eufy.com

Zach Lobato
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04-05-2024, since 10-10-2024 purchase: I've got 4 floors, this thing only supports 3 maps. For as expensive of equipment this is, this feels like a huge oversight. Would appreciate a flag on maps to let it know there's no base on that floor (Eufy S1 Pro). Would save us from a lot of grief. Still really frustrated. If it's a hardware thing, just let me know and I can stop holding out hope. But that you just canned responsed me makes this worse.
13 people found this review helpful
Dear Customer, Sorry for any inconvenience. The problems you mentioned have been promptly relayed to the development department for improvement. we will continuously improve our features to provide you with a better experience. If you need further assistance, please don’t hesitate to contact us at support@eufy.com. We’re here to help!

Victoria S
I have an auto empty robot cleaner that is supposed to be controlled by this app. However, the last few times I've tried to use it I have gotten errors whenever I try to do anything. I can't reset maintenance trackers, tell it to start cleaning, or select the rooms it cleans. Really makes the vacuum less useful because I have to run the full cycle every time I want to use it.