
Paul Frost
The app is unusable. Anytime you actually try to search a booking it sends you to the website which doesn't work either. I changed airlines because I wasn't confident that I would be able to check in or pick a seat at any time, much less get updates on my flight status.

M V
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HORRIBLE. Uninstalled the app! Will cancel JAL flight, and use ANA instead. Insufficient information through their app concerning connecting flights with codeshare airlines, particularly in the United States. In addition, unable to confirm a change in our flight itinerary within the Japan airlines app. Also, our domestic flight is completely missing from the JAL app. So sad ... Very poor web site design.

Derek
This app is absolutely trash, the customer service at JAL is trash, thank God my work pays for these flights because I would never fly JAL by choice. stupid app cant even pull up my reservation. and the customer service girl was too stupid to understand that all I need is for the ticket to reflect on the app so I can get my check in.