
Natalie van Ingen
I can't edit past treatments. I accidentally chose to not add an extra treatment, and there is no way to change that. The schedule will just be wrong now. I also can't track my own results (like how much hair was growing back after each treatment). I want to be able to add treatments to my schedule. I've seen complaints about this since 2019 but apparently they don't think it's important to add. Basically this app is just a calendar app with lots of pink and no editing options.
7 people found this review helpful
Philips Consumer Lifestyle B.V.
4 October 2023
Hi there, thank you for sharing your experience with the Lumea app. Your feedback is much appreciated. It's unfortunate to hear about these issues. Please reach out to us via philips.com/contact to assist you further and improve your experience with the Lumea app. Hope to hear from you soon.

Helen J
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Great app, it really helps me stay on schedule and I'm getting great results with the IPL. I like the tips in manageable chunks, just when you need them, with pictures and examples. Much better than a manual. It's a really well designed part of the tool and I'm surprised how useful it is. Edit - removed a star because the notifications aren't working right for me. I seem to get loads of reminders to read the same old articles about technique but I'm missing the treatments when they are due.
18 people found this review helpful

Ouma aima
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I used the device for three months and then suddenly it stopped working !!! I tried to contact customer support in Morocco but their phone number is not available, i tried reaching out to different organizations (the media team of philips global, philips lightening, philips instagram page) but no response. I wasted 400$ on the product and the customer service is horrible, i have never seen such a big company who is treating the clients so poorly. Update: The email adress doesn't exist!!
Philips Consumer Lifestyle B.V.
4 September 2025
We're sorry to hear that your Lumea stopped working and that you're still waiting for a reply from our colleagues, Ouma. Rest assured that they'll get back to you at the earliest opportunity. Alternatively, you could also get in touch via mail (mapersonalhealth@philips.com), Facebook(@Philips) or X(@PhilipsCare).We hope your issue is soon resolved.