
Livi Black
Lots of activities can be found in this app and very convenient. Local agents for my trips (in Indonesia) are very efficient and have nothing to complain about. But the company itself is very stingy with the points system, their membership tier has no benefits at all and if there is a similar app with same services but better tier and rewards system I will not hesitate to switch. the klookcash I've earned is worth shillings,they will change their terms and condition to suit their needs.
19 people found this review helpful
Klook Travel Technology Ltd.
7 September 2025
Hi Livi,
Thank you for using Klook.
We are sorry that the Klook reward system didn't meet your expectations. For the membership tiers, there are different perks for each tier and you may refer to more details in your Klook account - Klook Rewards. We have noted your feedback and appreciate your understanding and support.
Sincerely,
Vivien

Janelle
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Stay away from this app! 1. You don't save any $, you actually pay more than the ticket price. 2. They have the WORST customer service ever. They are beyond jerks. If there's any problems whatsoever with your purchase, even if it's their fault, they will tell you there's nothing they can do. "Sorry, can't help you. Yes, we understand there was a problem, but there's nothing we can do." Their solution for me was to make another order. Why would I spend double the price?!?! Never again!
26 people found this review helpful
Klook Travel Technology Ltd.
10 July 2025
We’re sorry to hear that your recent experience didn’t go as expected. To help us look into this further, we’d really appreciate it if you could take a moment to fill out this form: https://docs.google.com/forms/d/1fs37zaUFLta9SDKS58bauYBmZJbwAUwVB44XJC9i1Ic/viewform
Warm regards, Dorothy

Rover
I purchased a voucher for a "two for one" high speed train ticket in Taiwan through Klook; but the train station in Taichung would not honor it, and Klook would not refund the purchase. Be wary of Klook deals, they may be false advertising. I ended up buying 2 full price tickets at the station, paying Klook as well, and wasting a fair amount of time.
59 people found this review helpful
Klook Travel Technology Ltd.
4 August 2025
Hi Rover,
Thank you for using Klook.
We are sorry to know you had an unsatisfactory booking experience. Please kindly check the T&C of the high-speed train ticket. Should you have questions about your booking, please fill in your booking details on the form https://forms.gle/THVtSV4XJ1nWrFHM8. Your understanding is appreciated.
Sincerely,
Vivien