
Jeff Masteller
This app works really good with securing the access to my EV charging station. Game changer. I am not happy with how sharing surveillance camera access is too basic. I am able to share the cameras I what and with whomever. So far I can not let those with shared cameras se anything other than live feed. It is useless because they can not see any of the recorded content. They also can not control the PTZ. I hope to find out that it is just me and I missed a setting or configuration.
Ubiquiti Inc.
10 September 2025
Hi, thanks for your feedback. Currently, the Identity endpoint mobile app does not support these features. We have forwarded your suggestion to the relevant team.
For now, we recommend assigning Protect permissions to users so that they can view cameras through the UniFi Protect Mobile app.

Philip Smith
The softphone portion of the app could use adding contacts and contact management. This needs to be controlled on the service side if users are not allowed to add contacts. Likewise, user contacts should save back to the service/user account not just stay on phone app while keeping global contacts (exists). I do like the more secure feel and the ease of use from an admin perspective of onboarding users. This is an excellent companion app to the stock self-hosted unifi services.
Ubiquiti Inc.
11 September 2025
Hi, thanks for your suggestion. We have forwarded your suggestion to the relevant team.

Vidar Jørgensen
- Only US (English) alphabet in display. - Tiny fonts in the door display, but large picture. Should be opposite. - Only 1 page user manual, no listing of what to do after installation i.e. when something is not working. - My phone is silent when guest call me from display, I have enabled ringtone.
Ubiquiti Inc.
11 August 2025
Hi, we apologize for the unsatisfactory experience. To help us better understand the issue and provide assistance, please contact us at uid.support@ui.com and describe the issue in detail. You may share screenshots/screen recordings if available. Our escalation team will reply to you within one business day.